Planner Size Reference:
Pocket Rings: 3.25x4.75 inches
A6 Rings: 4.1x5.8 inches
Personal Rings: 3.75x4.75 inches
Personal Wide Rings: 4.75x6.75 inches
B6 Rings: 5.3x7 inches
Mini HP: 4.625x7 inches
A5 Rings: 5.3x8.3 inches
A5 Wide Rings: 7x8.6 inches
A6 Stalogy: 3.8x6 inches (side loading)
Hobo Weeks: 3.25x7.25 inches (side loading)
B6 Stalogy: 4.75x7.25 inches (side loading)
Hobo Cousin: 5.5x8.25 inches (side loading)
When will my order ship?
Currently have a 2-3 week turnaround time on standard orders (though it may have been different at the time you ordered, check your receipt for accurate ship time estimate).
When your package ships, you will receive an email (your TypeAforAlexa account email). Generally, when these emails are received, your package will show acceptance within 24 hours (as long as it is a business day).
It has been more than three weeks, and I never received shipment tracking?
Please check your spam and junk mail folders first. If you still cannot find your notification email, please send me the email you used to make your purchase and I would be happy to look up a tracking number for you.
NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.
I would like to make a custom request for an item that doesn’t have any custom options available.
Unfortunately, I can no longer accommodate custom requests for items that don’t already allow custom changes. Custom size requests are allowed in the notes at checkout, please just order the size closest to what you need.
Issues with an order Received?
Please send me a photo of the issue(s) you are describing, along with the order number and the email you used to place your order. The more detail you can provide me, the easier it will be for me to resolve the issue.
I ordered the wrong item…
Please send me your order number and a description of which item(s) you ordered as well as the description of the item(s) you had actually intended on ordering. I only allow swaps if the order has not begun its production cycle. I will follow up to let you know if the swap is possible or not.
Can I cancel my order?
Because my shop is made to order & the nature of my product, all sales are final unless a cancellation request is made within 24 hours of purchase; however, a refund WILL incur a 10% restocking fee. Please provide me with your order number and the email you used to place your order, and I will check where your order is within my production schedule.
If ordering during a sale/time specific sale & the sale code is not used at the time of order, orders will not be cancelled and/or refunded so a new order can be placed using the sale code.
Unless it’s an error on my part, items are non-refundable and non-returnable.
Refund exceptions may be made on a case-by-case basis and WILL incur a 10% restocking fee.
Your order will be shipped via United States Postal Service First Class Mail or Priority mail, depending on the weight of your package, after receipt of payment, unless you have elected to ship via a faster method. This does NOT include insurance.
Orders are packed Monday-Friday only. Orders are dropped or picked up from Orlando, FL on normal business days. Orders placed on Sunday and select holidays are processed on the next business day.
All orders will be shipped to the address that is provided. If you have provided the incorrect address, your order will be cancelled so you can adjust your mailing address. If USPS cannot confirm your address, receipt of your order could be delayed. A change of address may incur an additional charge as this takes more time with processing your order. PLEASE double check your address before placing your order! If an order is marked undelivered as address or returned to sender, buyer will be responsible for additional shipping charges.
At this time I do not combine orders. It increases the likelihood of errors with order production and slows down work flow. In order to insure that your order is perfect and timely, this is what best works for my shop.
PLEASE NOTE: I pack each order by hand to avoid any potential damages in shipping. Should something happen, I am not responsible for damages, lost or stolen packages. Once the item has been shipped & been accepted by the carrier, it is out of my control. Buyer is responsible for taking all measures to find a lost package. (This includes reaching out to your local postal office.)
If a package has not arrived 31 business days past (US) or 46 days (INT) the USPS departure scan date & buyer has made documented personal attempts to locate shipment with USPS, (on a case by case basis) seller may agree to send a second package.
CUSTOMS & IMPORT TAXES
Package value is automatically populated on the customs form directly from the invoice. No changes will be made to these legal documents. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
RIGHT TO CANCEL
I reserve the right to cancel any order without question, at any given time, to any given buyer. The transaction will be completely refunded and canceled. I reserve the right to block transactions from buyers who do not follow the guidelines of my shop policies or subscription membership minimum requirements.